Frequently Asked Questions
What areas do you service?
We proudly service Penrith and surrounding suburbs. If you're located just outside our standard service area, please get in touch for a free quote. We'll always do our best to help where we can.
Are you fully insured?
Yes. The Village Home Co. is fully insured for your peace of mind, so you can feel confident welcoming us into your home or workplace.
What services do you offer?
You can book online anytime through our website. If you're unsure which service best suits your needs, contact us for a free, no-obligation quote.
Do I need to be home during my appointment?
Not necessarily. If you've arranged safe access to your home and provided any necessary instructions, we're happy to complete your service while you're out.
Do you bring your own cleaning products and equipment?
Yes. We bring professional cleaning products and equipment unless you've requested we use your preferred products.
Can I book regular services?
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the booking to another client.
What if I need to cancel or reschedule?
Do you wash bedding and towels?
Yes. We wash everyday household laundry, including towels and bed linen.
What if I need to cancel or reschedule?
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the booking to another client.